Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how Klean Kanteen collects, uses, discloses, and protects personal information when you use our United States online store, place an order, or contact us.

Information we collect

Depending on how you interact with the store, we may collect identifiers and contact details; billing, payment, and transaction details; account credentials and preferences; order, return, and customer-service records; device identifiers, IP address, browser and network information; site activity; cookie and advertising identifiers; and inferences used for analytics, security, and marketing.

How we use information

Process orders, payments, shipping, returns, and refunds.
Provide customer service and communicate about orders.
Maintain accounts, prevent fraud, protect the store, and comply with legal obligations.
Measure and improve the store through analytics.
Provide marketing and advertising where permitted and honor opt-out choices.

Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential store functions, preferences, measurement, fraud prevention, analytics, and advertising. Browser settings and our privacy-choice tools can limit certain uses, but disabling essential cookies may affect store functions.

Service providers and disclosures

We disclose information as needed to Shopify, payment providers, carriers and fulfillment partners, customer-support and technology vendors, analytics providers, advertising partners, professional advisers, and authorities when required by law. These parties process information for the services they provide. We do not claim that personal information is never sold or shared because some advertising disclosures can be treated as a sale or sharing under applicable law.

Retention and security

We retain information for as long as reasonably necessary for orders, customer service, fraud prevention, legal compliance, dispute resolution, and recordkeeping. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage method is completely secure.

United States privacy rights

Depending on your state and the law that applies, you may request access to or correction or deletion of personal information, receive a portable copy, opt out of certain targeted advertising or sale or sharing, limit certain uses of sensitive personal information, and appeal a decision. We will not discriminate against you for exercising a privacy right. We may verify a request and may retain information where an exception applies.

California rights

Where the CCPA, as amended by the CPRA, applies, California residents may request to know, access, correct, or delete personal information; opt out of sale or sharing; limit certain uses or disclosures of sensitive personal information; and receive equal service when exercising these rights. To opt out of activity that may be considered sale, sharing, or targeted advertising, visit Your Privacy Choices. We process a qualifying Global Privacy Control signal as an opt-out request for the browser or device and, where we can associate it, the related account.

Children's privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request review and deletion.

Privacy requests

Submit a request by email or phone using the contact information below and describe the right you want to exercise. We may request information reasonably necessary to verify identity or authority.