Refund policy

Last updated: November 10, 2026

Klean Kanteen accepts eligible return requests made within 30 days after delivery.

Return eligibility

The item must be unused, in its original condition, and in its original packaging.
Please provide the order number or other proof of purchase.
Contact us before sending an item back so we can confirm eligibility and provide return instructions.

Return shipping

For an eligible return, Klean Kanteen covers return shipping and will provide the return method or a prepaid label. Do not send a return to the mailing address without instructions.

Damaged, missing, or incorrect items

Contact us promptly with your order information and clear photos of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

After the return is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

Order changes and cancellations

If an order has not shipped, contact us as soon as possible to request a change or cancellation. We cannot guarantee that a request can be completed before fulfillment begins.